Kettle lived up to the good reviews, but then the display started having random segments stay on whether the kettle was on or off -- even after unplugging and plugging it back in. Then the minus button stopped working, so I could no longer lower the temperature. There was no reason this should have happened other than a defective kettle; it's barely a month old now and I used the protective cover the entire time. I'd probably have given it 4 stars still if Bonavita had been more helpful when I reached out to them about the kettle. If there is one thing that will always make me not recommend a product, it is poor customer service.

I should say that Eight Ounce Coffee accepted my request for a return almost immediately, so I will recommend buying from them for their customer service.

Just a little review to say that my Bonavita kettle has worked well and without any issues since I originally purchased it back in 2017. I worked as a barista in third wave cafés from 2014-2020 and this is the kettle that was used in every one of the cafés I worked at, so I figured if it could whether commercial use it should be fine at home. If you want a reliable electric kettle, this is the one.

Heats up faster than I expected, temperature control works well, does exactly what you want it to.

Decent boiling speed, accurate temperature control, good pour with the gooseneck spout. Recommend the 1.0L for Aeropress/Pourover users, recommend the 1.7L for tea drinkers.

This kettle basically doesn't work, or rather, works at random. After reading the manual several times, I have been unable to get the hold temp function to work. The only success I've had maintaining a certain temperature level is by reheating it. When it does boil water, it never heated above 90 despite me changing the heat temp to different levels. As I write this it won't heat up at all and I've been trying for 10 minutes, changing every possible function and switching the plug to different outlets. I am willing to accept I got a bad version but I really wish I had never bought this. When you buy a $150 kettle you expect it to work and work well. This is several steps down from the $20 Genera Electric kettle that I was using before and unfortunately will have to go back to using. I don't like to leave bad reviews, however this is after 2 weeks of use and there is clearly something wrong with this kettle.