We ship your order from our 20,000 sqf warehouse that we share with our sister company Eight Ounce in Mohkinstsis aka Calgary, Canada. Our warehouse team works closely with our front office, and we are all dedicated to accuracy, efficiency, and quality packaging. We don't use 3PL companies to send your order, as we want to give you the best possible experience when shipping your wares.

As soon as your order has shipped, you will receive tracking information via email (unless an untracked shipping method was selected at checkout). Once your order has been shipped, please feel free to contact the shipping carrier directly for any delivery-related updates.

We aim to ship same or next business day, depending on the time of day you place your order, but may have a delay during peak holiday seasons.

Distribution Agreements

Due to our distributor agreements, we are unable to ship the following brands outside of Canada: AeroPress, Baratza, Breville, Chemex, Earth's Own, Flair, Great Jones, KINTO, LUCCA, Oatly, Technivorm, and Wacaco.

Shipping Costs

Orders over $75 (before taxes) within Canada qualify for free standard shipping. For all orders within Canada under $75, we charge a flat rate of $10.

Orders over $100 to the continental United States ship free (standard shipping). Orders to other countries are charged the actual shipping cost to that area.

We ship carbon neutral with UPS, and Canada Post when needed.

Please note: Areas that are hard to access by shipping carriers may not qualify for free shipping.

Express Shipping

Whenever possible, we prioritize orders with express shipping. That being said, we print our last batch of orders at 12 PM MST, so if you're placing an order with express shipping between 12-3:30 PM, please give us a call at 403-457-9844, and we'll do our best to make sure it ships out the same day.

Express orders are delivered on business days so any package sent out on a Friday will be delivered on Monday with the exception of statutory holidays where it might be delayed by an extra day.

Packaging

We could buy a new box for every order and pass the cost on to you...but we prefer to reuse packaging that has been sent to us, not only to keep your price down, but because it's just better for the environment. If your package comes with bubble-wrap, it's second hand. If you have packing peanuts in your box, they're made of vegetable starch, not styrofoam! Run them under water and watch them disappear (trust us, it's a fun party trick). When we do need to use brand new packaging, we try to find the most eco-friendly products available.

Pre-Orders

We don't want you to have to wait for all the beautiful wares that you've ordered just because one of the items is a pre-order, so please purchase pre-orders separately or your entire order will be held for shipping until the pre-order product arrives at our warehouse.

For more information on pre-orders, click here.

Import and Duties

If, like us, you've ever ordered online from a US company, you'll know that it's a gamble whether or not you'll be charged at the border with duties, taxes, and high brokerage fees (sometimes more than the value of the item)! Shipping costs are often higher, and sometimes your warranties aren't even valid in Canada. And that's all if you've managed to get to the final checkout page without finding a "State" field that only lists 50 options.

We've taken care of all the Canadian duties and taxes for you, and no "extra charges" surprise when your package is delivered. The personal exemption into Canada from other countries is only $20, so if you order anything online from outside of Canada, your purchase is likely to be taxed upon delivery.

For our US and international customers, you may be billed by your government for import fees based on your country's import guidelines when your order crosses into your country. The personal exemption amount into the United States is $800, so if your order is valued less than this, you will not be taxed upon delivery.

Don't see shipping to your area, need a different shipping method, or want to use your own shipping account?

Send us an email! We'll help you work out the best possible shipping option for what you need.

**Someware is not responsible for any applicable import fees associated with orders within the US.**

SHIPPING METHODS

Within Mohkinstsis (Calgary)

Local Delivery

We offer local deliveries Monday to Friday within the city limits of Mohkinstsis (Calgary), free for orders over $75 and $10 for orders under $75.

Orders received before 10 AM MST will be delivered same day; orders received after 10 AM MST will be delivered the next day.

Showroom Pick-up

Collect your order from the Eight Ounce showroom and browse other in-stock wares IRL! Select pick-up at checkout, and your order will be ready by the following day. We will hold your order for 10 days. Any items not picked up by then will be returned and refunded (with some restrictions*).

*Perishable items such as coffee and tea are non-refundable. To learn more about our refund policy click here.

Within Canada

UPS Standard

Alberta: 1-2 business days

B.C. & Saskatchewan: 1-3 business days

Manitoba: 2-4 business days

Ontario & Eastern Canada: 5 business days

This is our most affordable option within Canada and is usually the method used when “Standard Shipping (Order less than $75)” or “Free Shipping Orders Over $75” is selected. You will receive tracking with your guaranteed delivery date included in your shipping confirmation.

UPS Next Day Air Saver

1 business day

If you need to guarantee that your package will be delivered in less time than the standard option allows, this method is your best option! It has a guaranteed delivery time of one business day, and is usually the most affordable express shipping option with a couple of exceptions (see Canada Post XpressPost below).

Canada Post Xpresspost

1-4 business days

There are a few locations where UPS isn’t able to deliver to such as the Territories or P.O. Boxes, or where it becomes very expensive like rural Québec. If your shipping address is in one of these locations and you need an express option, this is the one you’ll want to select.

US Customers

Canada Post Tracked Packet US

4-8 business days

The best mix of economy and security for small items, this method includes full tracking details. It does not include an on-time delivery guarantee from Canada Post, so Someware will not be responsible for issues arising as a result of late delivery.

UPS Standard

5-7 business days

We recommend using this option for all orders going into the US, as it includes full tracking details. This is the most affordable option for items beyond packet size.

UPS Worldwide Expedited

2-5 business days

A faster shipping method to the US, which includes full tracking.

Canada Post Xpresspost US

2-3 business days

Another expedited option for the US that can be more affordable than UPS Worldwide Expedited depending on your location. This method also includes full tracking.

International Customers

We do our best to pack your order so that all your wares arrive safely, but packages traveling longer distances beyond Canada and the US may incur damages during transit. International orders are shipped at the risk of the buyer. Someware will not be responsible for lost or damaged items.

All orders shipping outside of Canada may be billed for import fees by their government, based on their country's import guidelines.

Canada Post Tracked Packet International

6-10 business days

The best mix of economy and security for small items, this method includes full tracking details. It does not include an on-time delivery guarantee from Canada Post, so Someware will not be responsible for issues arising as a result of late delivery.

UPS Worldwide Expedited

2-5 business days

A faster shipping method for small items, and the cheapest method for items beyond packet size. It also includes full tracking.